Official Policy

Privacy Policy CM8
User Personal Data Protection

Cm8 takes the protection of every member's personal data seriously. This document clearly explains how we collect, use, store, and protect your information when you use the cm8 platform.

Last Updated: January 2026  |  Area: Malaysia
256-bit
SSL Encryption
24/7
Security Monitoring
100%
Data Not Sold
PDPA
Legal Compliance

How cm8 Protects Your Privacy

We believe privacy is more than just a word — it is a genuine responsibility we uphold every day.

Tiered Data Encryption

All data transmitted between your device and cm8's servers is protected by 256-bit SSL encryption. Your personal and financial information is never stored in plain text.

Secure Data Storage

Member data is stored on servers protected by layered access controls. Only authorised personnel may access sensitive information, and all access is logged and audited.

No Data Selling

Cm8 will never sell, rent, or transfer your personal data to third parties for marketing purposes. Your data belongs entirely to you.

Full Account Control

You have full control over your data. Through your account settings, you can update, request a copy of, or request deletion of your personal data at any time.

Transparent Cookie Controls

Cm8 uses cookies only for necessary purposes such as session authentication and improving user experience. You can manage your cookie preferences through your browser settings.

Malaysia PDPA Compliance

Cm8's privacy policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all data processing complies with local legal requirements.

01

Introduction

Cm8 (cm8.wine) is an online betting platform committed to protecting the privacy and personal data security of all its members. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of personal information received from users who access or use cm8 services.

By registering an account or using any cm8 service, you agree to the terms set out in this Privacy Policy. This policy applies to all members, visitors, and users of the cm8 platform regardless of the device used — whether via web browser, mobile app, or any other access channel.

This Privacy Policy is to be read together with Terms and Conditions cm8. Both documents together form the complete agreement between you and cm8 regarding use of the platform.

02

Personal Data We Collect

Cm8 only collects data necessary to deliver quality services, meet legal obligations, and ensure platform security. The following are the categories of data we collect:

Data Category Examples of Information Purpose
Identity Information Full name, date of birth, identity card number KYC / Verification
Contact Information Email address, phone number Communication
Financial Information Bank account details, transaction records Payments
Technical Data IP address, device type, browser, approximate location Security
Usage Data Game history, betting activity, session duration Service Improvement
Communication Data Support conversation records, sent emails Customer Support

We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law.

03

How Your Personal Data Is Used

Cm8 uses collected data solely for legitimate and stated purposes. The following are the primary purposes for which your data is used:

  • Processing account registration and verifying your identity through the required KYC process.
  • Processing deposits, withdrawals, and all financial transactions in your account.
  • Providing access to all games and services available on the cm8 platform.
  • Detecting and preventing fraud, money laundering, and any activities that violate applicable laws.
  • Sending important notifications related to your account, transactions, and platform updates.
  • Complying with all legal and regulatory obligations applicable to cm8 as a platform operator.
  • Enhancing the user experience based on analysis of aggregated, non-identifiable usage patterns.
  • Providing effective customer support whenever you reach out to the cm8 team.

Cm8 will not use your data for third-party marketing without your consent. Any promotional communications from cm8 can be unsubscribed at any time through your account settings.

04

Data Sharing With Third Parties

Cm8 does not sell or rent your personal data to any third party. However, in certain situations, we may share data with the following parties:

  • Payment Processors: To facilitate deposit and withdrawal transactions, we share the necessary information with trusted payment processors integrated with the cm8 platform.
  • Game Providers: Third-party game providers receive only the minimum data necessary to run games properly within the cm8 platform.
  • Legal Authorities: cm8 will disclose required data to the relevant authorities when mandated by law or court order.
  • Identity Verification Service Providers: Third-party companies that assist us with KYC verification and fraud prevention.

All third parties working with cm8 are required to comply with strict data protection standards and may only use the data for agreed purposes.

Important: cm8 is not responsible for the privacy practices of third-party websites or services you may access through our platform. Please review their privacy policies separately.

05

Cookies and Tracking Technologies

Cm8 uses cookies and similar tracking technologies to enhance user experience and ensure platform security. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how users interact with the platform to help us improve functionality and the overall experience.
  • Functional Cookies: Allowing the platform to remember your preferences such as language, time zone, and display settings for your convenience.
  • Analytics Cookies: Used to understand aggregate usage patterns for the purpose of continuous platform improvement.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality and security of your cm8 account.

06

Data Storage and Security

Cm8 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

  • 256-bit SSL encryption for all data transmitted between you and the cm8 platform.
  • Sensitive data is encrypted at the database level — passwords and financial information are never stored as plain text.
  • Strict role-based access controls for internal staff, with the principle of least privilege enforced.
  • 24/7 security monitoring with an active intrusion detection system.
  • Regular independent security audits to assess and strengthen the platform's defenses.
  • An incident response plan is in place to address any data breaches swiftly and effectively.

Your personal data will be retained for as long as necessary to fulfil the purpose of collection or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.

07

Your Rights Regarding Personal Data

As a cm8 member, you have clearly defined rights over your personal data in accordance with Malaysia's PDPA provisions:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request corrections to inaccurate or outdated data through your account settings or by contacting support.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

In certain situations, you may request that cm8 restrict the processing of your personal data.

To exercise any of the above rights, please contact the cm8 support team via live chat or email. We will process your request within 30 business days.

08

Third-Party Links and Services

The cm8 platform may contain links to third-party websites or services, including game providers and payment processors. Please be aware that:

  • Cm8 is not responsible for the privacy practices, content, or security policies of third-party websites.
  • Each third-party game provider has its own privacy policy governing how they handle data.
  • We recommend reading the privacy policy of each third-party service you use through the cm8 platform.
  • Data sharing with third parties is carried out strictly on a need-to-know basis and is subject to binding confidentiality agreements.
09

Changes to the Privacy Policy

Cm8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When material changes are made, we will:

  • Displaying a clear notice on the cm8 platform homepage at least 14 days before any changes take effect.
  • Sending notifications to the registered email addresses of members affected by the changes.
  • Updating the "Last Updated" date at the top of this document.

Continued use of the cm8 platform after changes take effect constitutes your acceptance of the updated policy. If you do not agree, you have the right to close your account before the changes come into effect.

We recommend reviewing this Privacy Policy page periodically to ensure you are always informed of how we handle your personal data.

10

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cm8 handles your personal data, please contact us through the following channels:

  • Live Chat 24/7 — Available directly on the cm8 platform, the fastest way to get a response.
  • Privacy Email: [email protected] — for specific enquiries regarding your personal data and your rights.
  • General Support Email: [email protected] — for any general enquiries related to your account.
  • Available service languages: Bahasa Melayu, English, and Chinese.

Our privacy team will respond to all data-related inquiries within 14 business days. For more complex requests such as data deletion or full data exports, processing may take up to 30 business days.

Your Data Is Safe with cm8

With high-standard data protection and a transparent privacy policy, you can play with peace of mind at cm8. Register now and enjoy a safe and exciting betting experience.

Bahasa Melayu